Accessibility statement for Find Pension Contact Details
This website is run by the Department of Work and Pensions (DWP). We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 400% without the text spilling off the screen
- navigate all of the website using just a keyboard
- navigate all of the website using speech recognition software
- listen to the website using a screen reader
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
The accessibility of this website
This website is fully compliant with the Web Content Accessibility Guidelines version 2.2 AA standard.
Contacting us by phone or visiting us in person
We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.
Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website.
If you find any problems that are not listed on this page or think we’re not meeting accessibility requirements, you can report an accessibility problem (opens in new tab).
If the issue means you are unable to use this website, call:
- 0800 731 0193
- Monday to Friday, 8am to 6pm
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
DWP is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is fully compliant with the Web Content Accessibility Guidelines version 2.2 AA standard.
What to do if you cannot access parts of this website
If you have difficulty using this service, contact us by reporting an incident in the
- accessible PDF
- large print
- easy read
- audio recording or braille
Contact us at www.gov.uk/future-pension-centre
We’ll consider your request and get back to you in 14 days.
Preparation of this accessibility statement
This statement was prepared on 21 November 2024. This website was last tested on 21 October 2024. The accessibility testing was carried out by the pre-retirement digital team at DWP.
We tested our website platform in full, you can visit it at www.findpensioncontacts.service.gov.uk